The LifeRing 
 from PC S.business card.S.                 Winter 2009
10 Years of PC S.O.S. in Texas!
 
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New Year's Greetings, Fellow PC User!
 
Happy Birthday to
PC S.O.S. for 10 years in Texas!
 
Although I began in the PC industry in 1984, my first 14 years of work were in Port Arthur, TX and New Iberia, LA.
 
 
10 years ago I began providing
PC Support On Site in Houston.  You can read more about the History of PC S.O.S. here.
 
Also celebrating birthdays are
The LifeRing and the PC S.O.S. Hummer - both are 1 year old this month!
 
In this issue, the Website Spotlite is on
The Thompson Law Firm
. Check out their website by PC S.O.S..
 
I look forward to serving you in 2009!

Scott @ PC S.O.S.
 


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In This Issue . . .
S.O.S. FAQ's - "Is My PC Infected?"
Website Spotlite - "LawThompson.com"
Computer Tutor - "9 Tech Terms for '09"
S.O.S. FAQ's                   (frequently asked questions)
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   Is My PC Infected?

9 Notes about Malware in 2009

Malware (malicious software) comes from websites, file sharing and emails.  Malware comes in many forms such as viruses, worms, trojans, adware, spyware and hijacks.  Malware can cause all sorts of PC problems including error messages, shut-downs, lock-ups, loss of data and most frequently, PC slooooooowness. 
 
There is no single protection program that is effective against all malware.  Instead, we must use a combination of multiple types of protection, along with safe computing practices, to give our PC's "Infection Protection." 
 
4 Symptoms of Infection:  
 
You see pop-up advertisements all the time.
Some malware will bombard you with pop-up ads that aren't related to a particular website you're visiting. These ads are often for adult or other websites you may find objectionable. If you see pop-up ads as soon as you turn on your PC or when you're not even browsing the web, you may have malware on your PC.
 
Your settings have changed and you can't change them back.
Some malware has the ability to change your home page or search page settings. This means that the page that opens first when you start your Internet browser or the page that appears when you select "search" may be pages that you do not recognize. Even if you know how to adjust these settings, you may find that they revert back every time you restart your PC.

Your Web browser contains components that you didn't install.
Malware can add additional toolbars to your Internet browser that you don't want or need. Even if you know how to remove these toolbars, they may return each time you restart your PC.

Your PC seems sluggish.
Malware can track your PC activities and deliver advertisements and can slow down your PC and even cause Windows to crash.   If you notice a sudden increase in the number of times a certain program crashes, or if your computer is slower than normal at performing routine tasks, your PC might be infected with malware.  


5 Steps for Infection Protection:
 
Verify that you are receiving and installing all
Critical Windows Security Updates.
 
Verify that you have an
 anti-virus program that is up-to-date and regularly scanning your PC for viruses.  
 
Verify that you have an
anti-spyware program to supplement your anti-virus.  I recommend Windows Defender, free from www.Microsoft.com.
 
Practice safe computing with websites, emails and file sharing on the Internet, especially anything free or relating to adult sites, gambling and games.
 
Restrict access
to your PC by using passwords and user accounts.


After a PC becomes infected, it usually requires a trip to the PC S.O.S. computer lab to completely remove all traces of the infection.  Most infected PC's have multiple problems and all these problems must be removed to ensure that your PC is stable and secure again. 

If you suspect that your PC is infected, contact me immediately to prevent data loss and to remove the malware safely.
 
Contact me to get Infection Protection for your PC!
 

Website Spotlite                    "LawThompson.com"
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 The Website Spotlite is on . . .
 
www.LawThompson.com

The Thompson Law Firm has been a customer of PC S.O.S. since 2007. Check out their website created by PC S.O.S..
 
Need a new website or company email?  I create and maintain websites and personalized email addresses such as YourName@YourCompany.com.

 
Computer Tutor                     "9 Tech Terms for '09"
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     Here are 9 commonly misused and misunderstood
     "nerd's words", along with my "no geek speak" 
     to help you understand them. 

Boot - To start up the PC, not the same as "kicking the PC".
 
Reboot -
To "restart" the PC, not the same as "re-kicking the PC".
 
Adware -
Advertising software, usually unwanted, that affects your web browsing with pop-ups and unwanted web pages, as well as causing PC slowness.  Adware is a bad thing to have on your PC.
 
Ad-Aware -
A free program designed to remove adware.  Ad-Aware is a good thing to have on your PC.
 
Phishing -
Attempting to obtain personal information from a PC user by appearing to be a legitimate email or website or program.  If you are the target of phishing, don't take the bait!
 
Upload / Download -
To transfer data from a local computer to a remote computer (upload), or vice versa (download).  Transferring a photo from your PC to a website is "uploading".  Transferring a song from a website to your PC is "downloading".
 
HomePage / StartPage -
The first webpage that appears when you open your Internet browser.
 
Storage -
I like to call this "your PC's filing cabinets".  Storage contains Windows, your programs and your data.  Storage is composed of the PC's internal hard disk, CD's/DVD's and flash (USB) drives.  Your data remains on the storage media even when the PC power is turned off.  The amount of storage in your PC has little effect on PC speed.
 
Memory - I like to call this "your PC's work desk".  Memory is where Windows and other programs operate in your PC.  When your PC power is turned off, the memory is erased.  The amount of memory in your PC can have a great effect on PC speed.

 Got a PC question?  Click here to email me!
 
                                                           
Hummer H3, Jan. 2009
 
Thank you for 10 years of PC S.O.S. in Texas!
 
 
I hope you enjoyed The LifeRing.  Look for the Spring Issue in April 2009. 
 
 
 
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